Application Support & Maintenance - PowerApps

Req ID: 390652 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support & Maintenance - PowerApps to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Summary

We are seeking an experienced Application Support & Maintenance Engineer with expertise in the Microsoft Power Platform, primarily Power Apps, to provide production support, maintenance, troubleshooting, and continuous improvement of enterprise applications.

The ideal candidate will be responsible for ensuring the availability, performance, and reliability of Power Apps solutions while supporting integrations with Power Automate, Dataverse, SharePoint, Microsoft 365, SQL Server, and other enterprise systems.

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster including weekend support.


Key Responsibilities
Application Support & Incident Management
Provide L2/L3 support for Power Apps applications in production environments.
Monitor application health, performance, and availability.
Analyze, troubleshoot, and resolve incidents, service requests, and production issues within established SLAs.
Perform root cause analysis (RCA) and implement long-term fixes for recurring issues.
Support application deployments, releases, and post-release validation activities.
Participate in major incident calls and collaborate with business and technical stakeholders.
Power Apps Support
Support and maintain Canvas Apps and Model-Driven Apps.
Troubleshoot application functionality, user access, data connectivity, and performance issues.
Manage environment configurations and application lifecycle activities.
Support application enhancements, bug fixes, and minor development requests.
Ensure data integrity and application security are maintained.
Power Platform Administration
Manage Power Platform environments, solutions, and deployments.
Support Power Platform governance policies and standards.
Monitor platform usage, licensing, and capacity management.
Assist with environment migrations and upgrades.
Maintain solution backups and disaster recovery readiness.
Integration & Workflow Support
Support Power Automate flows integrated with business applications.
Troubleshoot failures in workflows, connectors, APIs, and integrations.
Support integrations with:
Microsoft Dataverse
SharePoint Online
SQL Server
Dynamics 365
Microsoft Teams
Azure Services
REST APIs
Maintenance & Continuous Improvement
Perform routine application maintenance activities.
Implement performance optimizations and process improvements.
Identify automation opportunities to reduce manual effort.
Maintain knowledge articles, support documentation, and SOPs.
Participate in platform modernization and enhancement initiatives.
ITSM & Compliance
Work within ITIL-based Incident, Problem, Change, and Release Management processes.
Ensure compliance with security, audit, and governance requirements.
Maintain accurate ticket and documentation updates.
Participate in on-call support and rotational shifts as required.
Required Technical Skills
Core Power Platform Skills
Microsoft Power Apps
Canvas Apps
Model-Driven Apps
Microsoft Power Automate
Microsoft Dataverse
Power Platform Administration
Solution Management and Deployment
Microsoft Ecosystem
SharePoint Online
Microsoft Teams
Azure Active Directory (Entra ID)
Microsoft 365
Database Skills
SQL Server
Dataverse Data Model
Data Integration and Data Management
Integration Skills
REST APIs
Custom Connectors
Web Services
Azure Logic Apps (preferred)
Development Skills
JavaScript
JSON
Power Fx
HTML/CSS (preferred)
Monitoring & Support Tools
ServiceNow
Azure DevOps
Jira
Application Insights
Power Platform Admin Center
Required Experience
4 to 10+ years of overall IT experience.
3+ years of hands-on experience supporting Power Apps solutions.
Experience in production support and application maintenance environments.
Strong troubleshooting and debugging skills.
Experience supporting enterprise business applications.
Experience working in ITIL-based support organizations.
Preferred Qualifications
Microsoft Power Platform certifications:
PL-100: Power Platform App Maker
PL-200: Power Platform Functional Consultant
PL-400: Power Platform Developer
PL-900: Power Platform Fundamentals
Experience with Dynamics 365 integrations.
Experience with Azure services and cloud-based architectures.
Knowledge of CI/CD pipelines for Power Platform.
Experience with governance and Center of Excellence (CoE) practices.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to manage multiple priorities in a fast-paced support environment.
Customer-focused mindset.
Strong documentation and knowledge-sharing capabilities.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.