BPO Customer Care Collections Associate

Roles and Responsibilities

• Ensures assigned calls are worked towards resolution.
• Follows the basic rules as provided on the SOP.
• Develops foundational understanding of broader interdependencies across various processes.
• Assists in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:

• University degree or equivalent that required 3+ years of formal studies.
• Good Verbal and Written communication skills.
• 1+years of relevant experience in handling customer queries via calls.
• 1+year of experience in MS Excel.
• Flexible with shift timings.
• Flexible to work from office.