BPO Customer Care Collections Senior Rep

In these roles you will be responsible for: 
•    Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
•    Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met 
•    Analyzing medical insurance claims for quality assurance
•    Resolving moderately routine questions following pre-established guidelines 
•    Performing routine research on customer inquiries.
•    Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include: 
•    Ability to work regularly scheduled shifts from Monday-Friday according to US time. 
•    High school diploma
•    1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
•    0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
•    0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.