BPO Customer Care Collections Sr. Associate

• Takes escalated calls from providers/callers
• Develops tactical and operational plans to achieve key milestones in the project.
• May coach and mentor less experienced team members.
• Assists in preparing SOP for new process.
• Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
• Identifies and resolves issues around nonstandard pending transactions.
• Typically requires 2-4 years relevant experience Graduate
• Solid computer skills.
• Strong communication skills.
• Strong customer service skills.
• Strong attention to detail, time management and organizational skills