BPO Customer Care Collections Sr. Rep.

• Ensures assigned 
calls are worked 
towards resolution
• Follows the basic 
rules as provided on 
the SOP.
• Develops 
foundational 
understanding of 
broader 
interdependencies 
across various 
processes.
• Assists in resolution 
of outstanding 
issues from 
previous 
transactions.
• Expedites calls to 
the supervisor when 
there is a delay in 
closure of 
transaction or 
transaction is 
crossing the 
processing time line 
as per contract.
• Typically requires 0-
12 months relevant 
experience
• Basic computer 
skills.
• Good 
communication 
skills.
• Good customer 
service skills.
• Attention to detail, 
time management 
and organizational 
skills.