CVP/PCCE Network Convergence Sr. Specialist Advsr

Req ID: 238848 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a CVP/PCCE Network Convergence Sr. Specialist Advsr to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Experience:
- Three years or more of relevant experience or equivalent combination or education and work experience
• VXML, CVP, ICM, CUCM, CUBE 
• Understanding of Natural Language design and Directed Dialogue design techniques for speech applications
• Knowledge of various speech engine capabilities and tuning concepts
• Ideal candidate will have experience with Nuance and/or Google Dialog Flow

Develop Low Level Designs for third party integrations

Certifications Desired: Cisco Certified Voice Professional (CCVP)
- Must have moderate knowledge of voice contact center business models
- Must have Contact Center design/scripting/administration experience.  Call scripting ( CVP Studio)

- Moderate knowledge of Call Scripts, ICM knowledge, Call Manager and CUCM
- Knowledge of Calabrio or similar workforce management systems is preferred
 • 8 to 10 years of experience with Cisco CCE, CVP, CUIC, AW/HDS, CUCM

  4 to 6 years of experience in VoiceXML IVR technologies
• Experience working with CVP Studio, Java, and backend integration with databases and web services
• Preferred

- Integrate CVP/PCCE with Third party Conversational AI platforms
- Integrate CUBE with SIP Rec for Conversational AI
- Provide Guidance of best practices of integrating CVP with Google Dialogflow.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.