Digital Solution Cnslt. Sr. Consultant

We are seeking a highly skilled Salesforce QA Engineer with strong expertise in automation testing using the Karate framework. The ideal candidate will have hands-on experience in Salesforce Service Cloud, Omni-Channel, Case Routing, CTI flow, and Agentforce, along with a proven track record in testing integrations and workflows within Salesforce. This role requires strong analytical skills, attention to detail, and the ability to ensure the highest quality of Salesforce implementations.

Key Responsibilities

• Design, develop, and maintain automation test scripts using the Karate framework for Salesforce applications.

• Perform functional, integration, and regression testing across Salesforce Service Cloud features including Omni-Channel, Case Routing, CTI integrations, and Agentforce.

• Validate end-to-end business processes, API integrations, and system workflows.

• Write, review, and execute manual and automated test cases/scripts based on business requirements.

• Collaborate closely with developers, business analysts, and product owners to understand requirements and ensure full test coverage.

• Document and track defects using JIRA and provide detailed bug reports.

• Manage test cases and results using TestRail (or similar test management tools).

• Participate in QA planning, strategy discussions, and release readiness reviews.

• Ensure compliance with quality standards and best practices for Salesforce testing.

Required Skills & Qualifications

• 3–6 years of QA experience with a strong focus on Salesforce applications.

• Hands-on experience with Karate framework for automation testing.

• Strong knowledge of Salesforce Service Cloud modules including Omni-Channel, Case Routing, CTI flow, and Agentforce.

• Experience testing Salesforce integrations (API, middleware, third-party apps).

• Proficiency in writing, reviewing, and executing test scripts (manual & automated).

• Familiarity with Agile methodologies, sprint planning, and defect triage.

• Strong experience with JIRA, TestRail, or equivalent tools for defect tracking and test management.