Share this Job

Helpdesk Associate

Apply now »

Date: Oct 21, 2021

Location: Noida, UP, IN

Company: NTT DATA Services

Internal Job Description Required. <p>Job description:</p> <ul> <li>Provide L1 technical guidance in activities associated with identification, prioritization &amp; resolution of reported problems through Phone, Email &amp; Chat.</li> <li>Typically, the associate level participates in a supportive role by acting as a liaison between customers &amp; departments within the Client Infrastructure.</li> </ul> <p>Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office &amp; COTS applications etc.</p> <p> </p> <p>Knowledge of troubleshooting Windows XP, Win 7/8 Operating systema, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English &amp; posses excellent writing and comprehension skills &amp; with excellent customer handling skills</p>

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

 

Knowledge of troubleshooting Windows XP, Win 7/8 Operating systema, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & posses excellent writing and comprehension skills & with excellent customer handling skills


Job Segment: Help Desk, Information Technology, Technology