Helpdesk Associate

Global End User Services

Requirements:

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 6+ months of international calling experience
• Good comprehension & writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window

Job description:

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone only.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

1-2 years of industry experience. 12 months in the current grade is a mandate.