IT Director

Req ID: 360431 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

The Delivery Tower Lead is responsible for overseeing the end-to-end delivery of IT services within a specific technology or functional tower (e.g., Infrastructure, Applications, Cloud, Security). This role ensures that service delivery meets client expectations, adheres to SLAs, and aligns with organizational goals. The Delivery Tower Lead acts as a key liaison between internal teams, clients, and stakeholders to drive operational excellence and continuous improvement.

Job Summary:
We are seeking Techno-Functional Delivery Tower Lead whois responsible for overseeing the end-to-end delivery of IT services within a specific technology or functional tower (e.g., Infrastructure, Applications, Cloud, Security). This role ensures that service delivery meets client expectations, adheres to SLAs, and aligns with organizational goals. The Delivery Tower Lead acts as a key liaison between internal teams, clients, and stakeholders to drive operational excellence and continuous improvement.

• This role requires strong leadership, technical expertise, and the ability to work closely with Client Delivery Managers and staff augmentation resources. The ideal candidate should have extensive experience in screening and evaluating profiles in their respective domains/technology areas.
   
  Key Responsibilities:Tower Lead (Delivery):Lead and manage delivery operations for the assigned tower.
• Ensure adherence to SLAs, KPIs, and quality standards.
• Collaborate with cross-functional teams to resolve issues and implement improvements.
• Manage resource allocation, workload distribution, workload transition to offshore and team performance.
• Provide regular updates and reports to senior management and clients.
• Drive automation, standardization, and process optimization initiatives.

Resource & Account Management:
 
•    Manage a team of staff augmentation resources deployed across various client accounts. •    Collaborate with Client Delivery Managers to ensure seamless project execution and resource utilization. •    Act as the primary point of contact between the organization and client stakeholders for resource-related discussions.
 •    Ensure alignment of resources with client requirements, project goals, and organizational objectives.
 
 
Technical Screening & Talent Evaluation:
 
•    Conduct in-depth technical screening of candidate profiles for Cloud, IT Infrastructure, Cybersecurity, and Project Management roles. 
•    Assess technical skills, certifications, and project experience to ensure the right fit for each role. 
•    Stay updated on industry trends and emerging technologies to refine screening processes.
 
 
Operational & Project Coordination:
 
•    Oversee the deployment, performance, and productivity of staff augmentation resources.
 •    Ensure smooth onboarding and offboarding processes for new and existing resources.
 •    Work closely with internal teams to maintain compliance, reporting, and contractual obligations.
 
 
Client & Stakeholder Engagement:
 
•    Maintain strong relationships with clients to understand their evolving technical and staffing needs.
 •    Provide regular updates and reports on resource performance and project progress.
 •    Act as an escalation point for any issues related to staffing and technical delivery.
 
 
Required Skills & Qualifications:
 
•    10+ years of experience in IT with a blend of technical and managerial expertise.
 
•    Strong understanding of Cloud (AWS, Azure, GCP), IT Infrastructure, Network, Telecom,  Cybersecurity, and Project Management domains.
 
•    Proven experience in technical screening and interviewing candidates for the above domains.
 
•    Excellent stakeholder management skills with experience working with Client Delivery Managers.
 
•    Ability to handle multiple accounts and resource allocations effectively.
 
•    Strong problem-solving skills and the ability to work in a fast-paced environment.
 
•    Excellent communication, interpersonal, and leadership skills.
 
 
Preferred Qualifications:
 
•    Certifications such as AWS/Azure/GCP (Cloud), CISSP/CISM (Cybersecurity), PMP/Prince2 (Project Management) are a plus.
 
•    Experience in IT staff augmentation, talent acquisition, or consulting environments.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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