Messaging Services Advisor - Exchange online and MS-Teams

Req ID: 346900 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Advisor - Exchange online and MS-Teams to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

"Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations.  Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online

Job Description-

Provides deep subject matter expertise, advice and program delivery.
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends.
Contributes to the development of new techniques and plans within area of expertise.
Thorough understanding and management of customer business needs and expectations.
Provide support on day-to-day operations in managing the email and collaboration services
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.
Anticipates operational, program, and implementation issues and develops preventative measures.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
Identifies, structures, and delivers services that enable business processes.
May develop automated methods needed to implement recommended solution.
Performs root cause analysis on failed components and implements corrective measures.
Mentors junior team members.
Candidates must have exceptional customer service, problem solving, and communication skills
Possess the ability to work independently with minimal management supervision and with a global team of engineers 
Strong team player with ability to work in a team and as individual contributor 
Strong organizational and documentation skills
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. 

Technical Skillset- 
Health checks, reporting, monitoring, capacity management and proactive configuration management support
In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
Security hardening and patch/update management support
Collaboration components configuration management     
Search engine configuration management and Content management configuration support
Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests. 
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Provides deep subject matter expertise, advice, and program delivery
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. 
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. 
Builds deeper understanding of processes, procedures, customers and organization
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
Performs root cause analysis on failed components and implements corrective measures
Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset
Provide advanced support for various M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, SFB/Ms-Teams, and other integrated applications. Resolve complex technical issues and ensure minimal disruption to end users.
Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
Experience with hybrid M365 environments and integration with on-premises systems.
Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
SharePoint Management-Collaboration and document management, Farms administration, Web application, site administration, health and Monitoring.
Policy configuration and fully Support instant messaging, presence and chat systems- MS-Teams
Email protection and security administration- EOP, Microsoft defender for Office 365.
Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. 
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
Knowledge of Active Directory and Azure Active Directory. Also, experience with Azure AD Connect and hybrid identity management
Stay up to date with the latest M365 features, updates, and best practices.
Identify opportunities for improving M365 service delivery and user experience."

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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