Messaging Services Analyst - EPM Mobility L2 support

Req ID: 347739 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Analyst - EPM Mobility L2 support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Responsibilities:
• 3 to 6yr overall expereince working in IT industry 
• Atleast 2yr to 4yr of hands on experience in mobility MDM L2 team supporting on tools like Microsoft Intune, AirWatch/Workspace ONE, XenMobile, BlackBerry UEM, MobileIron, MaaS360 etc.
• Provide mobility MDM end user support in Adding or Deleting users from the EMM console, Performing remote device management actions like Device Wipe, Enterprise Wipe, and Password Reset also device enrolment, password, Configuration, Application, Email issues, DEP Enrollment etc.
• Working knowledge in troubleshooting all device platforms (iOS and Android, BlackBerry) with multiple applications.
• Participation in mobility MDM daily operations meeting, ensuring compliance and meet customer expectations for your respective sites.
• Troubleshoot Mobility MDM tasks, trouleshoot the MDM issues and escalate to the L3 MDM team accordingly.
• Enforce the customer MDM troubleshooting and resolution in quick time.
• Provide support in MDM, MAM(mobile email management administration) like Whitelist/Blacklist devices & pushing configuration profiles to the device utilizing the EMM Portal
• support mobile Application Management like remove and adding users to MAM policies, report on applications installed on devices.
• Supporting customer environments on 24x7x365 basis.
• Interact with a large variety of clients to provide Mobility MDM L2 level technical support for Mobility/Exchange related incidents and requests. 
• Understand requirements, analyze networking issue and provide first level updates and recommendations. 
• Meet and manage MDM mobility agreements with customers through troubleshooting the MDM issues and resolving.
• Participation in daily operations meeting, ensuring compliance and meet the customer desired resolutions for your respective sites and service area.
• Interact with a large variety of clients to provide Mobility and MDM related L2 Level technical support for Mobility/Exchange related incidents and requests. 

Desired Skills:
• MDM Tools: Microsoft Intune, AirWatch/Workspace ONE, XenMobile, BlackBerry UEM, MobileIron, MaaS360
• Hands on expereince on Mobile Platform: iOS, Android, Mac OS, Win 10

Minimum Requirements:
• Good documentation skills
• Good verbal and written skills.
• Capable of effective communication
• Customer/Client facing skills 
• Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course.

Minimum Education:
• Graduation Engineering degree
Minimum Certifications or Professional Credentials:
• Desirable  Certifications  in  - MDM Tools -- Microsoft Intune /Airwatch-Workspace ONE/XenMobile or MCSE / Microsoft Exchange Server certifications

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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