Network Engineering Specialist Advisor - Palo Alto

Req ID: 360386 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Engineering Specialist Advisor - Palo Alto to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Overview
The Network Security Specialist advisor will engage in daily maintenance and operations of the Firewall, Prisma.  The Network Security Specialist Advisor will work primarily with Network Security products from different vendors like, Palo Alto, FortiGate. The Network Security Specialist  advisor would design, confirm, determine and/or troubleshoot traffic flows, security implementation and configurations etc. Network Security Services include daily maintenance and operations of multiple customers’ network security infrastructure. The successful candidate will be required to troubleshoot firewall and network traffic flows, as well as maintain accurate documentation of network and security products, support activities and processes. The candidate will also be required to work independently and remotely when troubleshooting and must also be able to solve problems with minimal client input and ability to escalate when solution is not readily apparent.

Role Responsibilities
    The Network Security Specialist Advisor would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment.
    Implement Network Security solutions and provide operational support in a customer environment.
    Support Palo Alto, Fortinet FW’s, Cloud Proxy solutions ( Netskope)
    Expert knowledge on Palo Alto url filtering, Vulnerability protection, AV, Anti-spyware profiles.
    Strong knowledge on App-id, use of app filters
    Expert in troubleshooting issues with packet captures, debugs on Pal Alto and Fortinet FW
    The SME will provide technical escalation to L2 support engineers.
    Write custom queries on Palo Alto to fetch reporting data.
    Provide On-call support for high severity incidents in a 24x7 environment.
    Ensure that Service Level Agreements and operational standards are met.  
    Perform system maintenance, checkups and maintain current documentation. 
    Provide resolution plans for device issues.
    Propose service, process, and technical improvements to management. 
    Experience and at least 12+ years Network Security administration experience.
    Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team.
    Strong troubleshooting skills around Palo Alto Firewalls.
    Solid understanding of the template/stack architecture.
    Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support.
    Complete Weekly/Monthly Health Status checks across all support network security platforms.
    Working with multiple customers support environment to complete upgrades, patches, overall operational support.
    Assist in conducting rule set reviews to improve overall security footprint for our customers.
    Provide operational support of the Network & Security environments.
    Detect security issues, create customer tickets and manage problems until closure.
    Ensure that Service Level Agreements and operational standards are met. 
    Perform system maintenance, checkups and maintain current documentation.
    Provide resolution plans for device issues.
    Propose service, process and technical improvements to management.

Requirements
Knowledge, Skills and Abilities:
    Hands on experience with Palo Alto, Prisma, Fortinet
    Ability to grasp complex issues to arrive at optimal solutions.
    Strong ethics and integrity
    Flexible to changing needs of customer, account, and team. 
    Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. ITIL certification is a plus. 
    Highly experience architect with proven knowledge on products likes Firewalls (Palo Alto), F5, Prisma SASE, EIGRP, OSPF, BGP and switching technologies. 
    Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory. 
    At least 2 mid-level certification in Network security from any of the vendors like Cisco, Palo Alto, Fortinet (CCNP security, PCNSE, etc.)
    Candidate must possess good time management skills to properly manage operations duties and other task that will assist in the optimization of the Network Security team
    Clear understanding of Windows and Linux operating systems
    12+ years of network troubleshooting experience and at least 7 years in Network  & Security administration.
    Network Design experience will be an added advantage.
    Bachelor’s degree or equivalent experience 

Desired Skills
    Experience with Cisco, AWS, Palo Alto, AWS, EIGRP, BGP networking and F5 is a must
    Must be PCNSE certified
    Knowledge of Cisco and Palo Alto VPN products and ScreenOS software
    Current Cisco Certified Internetwork Expert (CCIE R&S) with excellent knowledge on PA, Prisma, SD-WAN, F5 and AWS network
    Experienced with ITIL best practices and familiar with regulations such as SOX, PCI, HIPPA

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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