Operations Processing Senior Associate

To be a part of the Travel & Hospitality – Blended team.

Activities Performed

• Review and process basic customer transactions
• Investigate and resolve data or account discrepancies
• Input, edit and maintain customer account information
• Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request
• Serve as a liaison between company client, end customers and various other stakeholders
• Demonstrate good interpersonal and customer relationship skills
• Document all activities and actions required to successfully resolve customer issues
• Provide efficient and courteous service to customers at all times
• Apply in-depth knowledge of systems and operations in support of assigned customer group
• Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy and confidentiality

Required Experience and Qualification

• Open to work in 24 x 7 environment, especially US shifts
• 6+ years of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution, apply business rules to varying situations and make appropriate decisions utilizing mathematical calculations as required
• 6+ years of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet
• Ability to type at minimum 25 WPM with 90% accuracy
• Strong attention to detail, time management and organizational skills

Required schedule availability for this position is Monday-Friday (05:30 PM to 03:30 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement