Production Support Lead

Req ID: 304214 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Production Support Lead to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Experience in Lending or trade finance domain is necessary
Experience in Loan IQ or Trade Innovation is preferred

10+ years of experience in Product Support and capable of working as a Shift Lead managing product issues

Experience in deployment tools such as JBoss, Tomcat, Apache
Hands-on experience on ticketing tools (Jira / Freshdesk).

Accountability of shift lead overseeing the support and maintenance of production incidents.
Prioritize workload, providing timely and accurate resolutions.
Perform product support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in a timely manner.
Ensure timely and effective communication with stakeholders during incidents.
Conduct root cause analysis and implement corrective actions to prevent recurrence.
Create and maintain team schedules, ensuring adequate coverage during business hours and on-call periods.
Conduct regular team meetings to review performance and discuss upcoming tasks.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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