SYSTEMS INTEGRATION ANALYST

Req ID: 387844 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SYSTEMS INTEGRATION ANALYST to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Summary

We are seeking an Application Support Engineer to provide L2/L3 support. The role involves monitoring, troubleshooting, and maintaining applications built on PHP, Apache, and SQL-based technologies, ensuring high availability and optimal performance of business-critical systems.

Key Responsibilities

• Provide application support
• Monitor application health, performance, and availability.
• Troubleshoot and resolve incidents related to PHP applications, Apache web servers, and SQL databases.
• Analyze logs, identify root causes, and implement corrective actions.
• Perform incident, problem, and change management activities in accordance with ITIL processes.
• Support application deployments, patches, and configuration changes.
• Execute SQL queries for data validation, troubleshooting, and reporting.
• Coordinate with development, infrastructure, and database teams for issue resolution.  
• Maintain operational documentation, runbooks, and knowledge articles.
• Participate in on-call support and production support activities as required.
• Ensure compliance with SLA and KPI commitments.

Required Skills

Technical Skills

• Strong knowledge of Java applications, system architecture, troubleshooting, and production support processes.
• Strong knowledge of PHP application support and troubleshooting.
• Experience with Apache HTTP Server administration and configuration.
• Good understanding of SQL databases (Oracle, MySQL, PostgreSQL, or MS SQL Server).
• Ability to write and troubleshoot SQL queries, stored procedures, and database objects.
• Experience analyzing application, web server, and system logs.
• Knowledge of Linux/Unix administration.
• Understanding of web technologies (HTTP/HTTPS, APIs, DNS, SSL/TLS).
• Familiarity with version control systems and deployment processes.

Support Skills

• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis (RCA)
• Production Support
• Monitoring and Alert Management

Preferred Skills

• Experience supporting Banking application.
• Knowledge of ITIL framework.
• Exposure to cloud platforms (AWS/Azure).
• Familiarity with monitoring tools such as Splunk, Dynatrace, AppDynamics, or ELK.

Key Competencies

• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management.
• Ability to work in a 24x7 support environment.
• Customer-focused mindset with attention to detail.
• Ability to work independently and collaboratively within cross-functional teams. 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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