Salesforce QA Automation

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce QA Automation to join our team in Noida, Uttar Pradesh, India.

We are seeking a highly skilled Salesforce QA Engineer with strong expertise in automation testing using the Karate framework. The ideal candidate will have hands-on experience in Salesforce Service Cloud, Omni-Channel, Case Routing, CTI flow, and Agentforce, along with a proven track record in testing integrations and workflows within Salesforce. This role requires strong analytical skills, attention to detail, and the ability to ensure the highest quality of Salesforce implementations.

Key Responsibilities

• Design, develop, and maintain automation test scripts using the Karate framework for Salesforce applications.

• Perform functional, integration, and regression testing across Salesforce Service Cloud features including Omni-Channel, Case Routing, CTI integrations, and Agentforce.

• Validate end-to-end business processes, API integrations, and system workflows.

• Write, review, and execute manual and automated test cases/scripts based on business requirements.

• Collaborate closely with developers, business analysts, and product owners to understand requirements and ensure full test coverage.

• Document and track defects using JIRA and provide detailed bug reports.

• Manage test cases and results using TestRail (or similar test management tools).

• Participate in QA planning, strategy discussions, and release readiness reviews.

• Ensure compliance with quality standards and best practices for Salesforce testing.

Required Skills & Qualifications

• 3–6 years of QA experience with a strong focus on Salesforce applications.

• Hands-on experience with Karate framework for automation testing.

• Strong knowledge of Salesforce Service Cloud modules including Omni-Channel, Case Routing, CTI flow, and Agentforce.

• Experience testing Salesforce integrations (API, middleware, third-party apps).

• Proficiency in writing, reviewing, and executing test scripts (manual & automated).

• Familiarity with Agile methodologies, sprint planning, and defect triage.

• Strong experience with JIRA, TestRail, or equivalent tools for defect tracking and test management.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.