Senior Business Analyst

In that role, they will:

• Bring a good understanding of the FS Advisory role having worked in similar capacity earlier in engagements
• Lead advisory engagement constructing business model, cost benefit analysis and business process modelling
• Engage business users to capture and document business process models using industry standard frameworks and tools
• Translate business requirements into actionable change  for fast delivery of technology. Ensure rigour in the process by challenging and validating the business needs to improve the quality of the deliverables

Job Description

Responsibilities of the role:

• Engage with business users, understand problem statement and agree scope of engagement
• Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
• Support the Business by documenting process models and identify opportunities for improvement
• Ability to map customer experience using tools like personas, customer journeys etc.
• Gather and analyse statistical data from the business areas for supporting business case for change
• Research and analyse best in class industry processes to support digitization & simplification of customer journeys
• Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
• Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
• Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
• Employ process modelling techniques to capture requirements.
• Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
• Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
• Support and contribute to the metrics driven culture within our function