Senior Production Support

Req ID: 298865 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Production Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

6-9 years of experience into Production Support
Experience into deployment tools such as JBoss, Tomcat, Apache.
Hands-on experience into SQL queries.
Knowledge of monitoring tools such as Site 24x7, Idera.

Hands-on experience on ticketing tools (Jira / Freshdesk).

Experience in Incident Management, Change Management, and Problem Management.

Hands-on experience into Windows and Linux and application support and knowledge deployment installations
Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
Prioritize workload, providing timely and accurate resolutions.
Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in a timely manner.
Coordinate with the Application Development Team and ensure testing is completed and successful deployment.

Desirable experience into BFSI. LoanIQ experience is an added advantage

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.