Systems Engineering Advisor - Endpoint Management

POSITION DETAILS
Job Title:    ManageEngine/Intune Lead Engineer – Enterprise Endpoint Management
Location:    India — Pune / Bangalore / Hyderabad / Chennai / Noida (Hybrid)
Employment Type:    Full-Time (Permanent)
Experience:    9–12 years of experience in enterprise endpoint management with proven technical leadership in large-scale ManageEngine and Microsoft Intune environments, ideally within an India-based global delivery model.
Compensation:    Competitive CTC commensurate with seniority. Comprehensive benefits including health insurance (self, spouse, children, and parents), PF, gratuity, performance bonus, LTA, NPS, and professional certification reimbursement.
Work Hours:    IST-aligned shifts; flexibility required for global client coverage

ROLE OVERVIEW
We are seeking an experienced ManageEngine/Intune Lead Engineer to join NTT DATA's India EPM Delivery Centre. This lead-level role combines deep technical expertise with delivery ownership — driving complex ManageEngine/Intune engagements, leading technical teams, architecting enterprise endpoint solutions, and serving as a key client-facing technical authority for EPM workstreams from India. The Lead Engineer plays a critical role in NTT DATA's EPM service delivery quality, client satisfaction, and practice capability growth, supporting global accounts across the US, Europe, and APAC.

KEY RESPONSIBILITIES
Technical Leadership & Architecture
•    Lead end-to-end design and implementation of enterprise ManageEngine/ConfigMgr and Microsoft Intune environments for global client accounts.
•    Architect co-management strategies, Autopilot provisioning frameworks, and Modern Management transition roadmaps.
•    Own the technical direction for SCCM-to-Intune migration engagements including workload transition planning, timeline development, and risk mitigation.
•    Define EPM platform standards, governance frameworks, and configuration baselines across multiple global accounts managed from India.
•    Evaluate emerging Microsoft Endpoint Manager capabilities and provide technical roadmap recommendations to delivery managers and clients.
Enterprise Patch Management
•    Own enterprise-level patch management programs — governing policy, SLAs, exception management, and compliance reporting across 10,000+ endpoint fleets.
•    Design and manage Intune Expedite policies, WUfB rings, and SCCM ADR-based patching for complex multi-site global environments.
•    Lead vulnerability remediation programs integrating Qualys/Tenable findings with ManageEngine/Intune patch deployment cycles.
•    Develop patching governance documentation, escalation playbooks, and compliance dashboards for client and internal stakeholders.
•    Lead emergency and zero-day patching response including containment, deployment, and post-incident review from India delivery centre.
Advanced OS Deployment & Provisioning
•    Lead enterprise Windows 11 migration programs including readiness assessment, task sequence design, pilot execution, and phased rollout.
•    Design and deliver Windows Autopilot + Intune Zero Touch Provisioning frameworks for large-scale global device refresh programs.
•    Own OSD platform operations — WinPE environments, MDT integration, driver library management, and image currency.
•    Architect golden image build pipelines, compliance validation, and automated post-deployment configuration.
•    Define device lifecycle management policies from procurement through decommission for managed global client environments.
Automation & Integration
•    Architect PowerShell-based automation frameworks for and Intune operational efficiency and compliance reporting.
•    Lead development of Microsoft Graph API integrations for Intune bulk operations, automated policy SCCM enforcement, and reporting.
•    Design SCCM SQL/Power BI reporting solutions for delivery management and client-level visibility into endpoint health and patch posture.
•    Oversee integration between EPM platforms and security tooling (Qualys, Defender for Endpoint) for holistic endpoint health management.
Client Engagement & Delivery Governance
•    Serve as primary technical point of contact for assigned EPM accounts — leading governance calls, delivery reviews, and escalation resolution from India.
•    Drive SLA attainment, delivery quality, and continuous improvement across managed global endpoint accounts.
•    Contribute to SOW development, effort estimation, and technical proposal documentation for new and expanding EPM engagements.
•    Mentor and develop Grade 7–9 engineers through technical coaching, design reviews, and structured capability building.
•    Collaborate with NTT DATA India practice leadership and onshore counterparts on EPM service development and client strategies.

REQUIRED SKILLS
•    ManageEngine Endpoint Management Tool (expert)
•    Microsoft Intune — full MDM/MAM lifecycle, co-management, Autopilot, WUfB, Conditional Access (expert)
•    Microsoft SCCM/ConfigMgr — site architecture, hierarchy design, OSD, patch management, reporting (expert)
•    Windows 10/11 enterprise deployment — task sequences, MDT, WinPE, driver management, ZTP Autopilot
•    Azure AD / Entra ID — identity-driven EPM, Conditional Access, MFA, device trust, RBAC
•    PowerShell advanced automation — SCCM SDK, Graph API, reporting pipelines, operational tooling
•    SQL Server + Power BI — SCCM database reporting, compliance dashboards, management-level visualizations
•    Vulnerability management — Qualys/Tenable integration with patch management lifecycle
•    Client-facing delivery governance from India — SLA management, delivery reviews, escalation ownership

PREFERRED QUALIFICATIONS
•    Microsoft Certified: Endpoint Administrator (MD-102) — required
•    Microsoft Certified: Azure Solutions Architect or Security Engineer certifications
•    Experience with Microsoft Endpoint Analytics and Intune Advanced Analytics
•    Prior India-based delivery leadership for Fortune 500 global accounts (10,000+ endpoints)
•    Familiarity with ISO 27001, India IT Act compliance, and global data residency considerations in EPM

MINIMUM EDUCATION
Bachelor's degree (B.E./B.Tech/MCA/B.Sc. CS or IT) from a recognised Indian university. Equivalent enterprise experience and advanced Microsoft certifications will be considered.
NTT DATA is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, caste, gender, nationality, disability, or any other protected characteristic under applicable Indian law.