Systems Integration Senior Specialist

Req ID: 367619 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Summary

The Senior SolarWinds Administrator is responsible for the design, administration, optimization, and support of the SolarWinds monitoring platform across enterprise environments. This role provides deep technical ownership of SolarWinds modules, ensures platform stability and scalability, and drives continuous improvements in monitoring, alerting, and incident reduction.The role also acts as a technical SME, supporting integrations with ITSM platforms, enabling event correlation and noise reduction, and working closely with customers, delivery teams, and stakeholders to enhance operational visibility and service reliability.

Key Responsibilities

Platform Administration & Operations

• Administer, maintain, and optimize the SolarWinds Orion platform and associated modules.
• Ensure high availability, performance, and scalability of the SolarWinds environment.
• Perform upgrades, patches, backups, and platform health checks.
• Manage polling engines, load balancing, and distributed deployments.

Monitoring & Alerting

• Configure and maintain monitoring for network, server, application, and infrastructure components.
• Design and fine-tune alert thresholds, trigger conditions, and recovery logic.
• Reduce alert noise through effective alert tuning, dependencies, and suppression.
• Ensure alerts are meaningful, actionable, and aligned with operational SLAs.

Event Management & ITSM Integration

• Configure and support out‑of‑the‑box SolarWinds integrations with ITSM tools (e.g., ServiceNow).
• Enable automated incident creation, update, and closure based on alert states.
• Support event ingestion strategies for correlation, deduplication, and incident reduction.
• Troubleshoot stuck alerts, synchronization issues, and integration failures.

Reporting & Dashboards

• Develop and maintain custom dashboards, views, and reports for operations, leadership, and customers.
• Provide SLA, availability, performance, and capacity insights using SolarWinds reporting.
• Support audit and compliance reporting requirements.

Customer Engagement & Solutioning

• Work with customers and account teams to understand monitoring requirements and pain points.
• Translate business and operational needs into effective SolarWinds monitoring solutions.
• Act as a technical escalation point for complex monitoring, alerting, and performance issues.
• Provide guidance on best practices and platform capabilities.

Continuous Improvement & Governance

• Identify opportunities to enhance monitoring coverage, efficiency, and automation.
• Document platform configurations, standards, and operational procedures.
• Support transitions, migrations, and onboarding of new environments or accounts.
• Mentor junior administrators and provide technical leadership within the team.

Required Skills & Expertise

Technical Skills

• Strong hands-on experience with SolarWinds Orion Platform, including modules such as:
• Network Performance Monitor (NPM)
• Server & Application Monitor (SAM)
• NetFlow Traffic Analyzer (NTA)
• Network Configuration Manager (NCM)
• Expertise in alert configuration, dependencies, and recovery logic.
• Strong understanding of SNMP, ICMP, WMI, agent-less monitoring, and APIs.
• Experience integrating SolarWinds with ITSM platforms.
• Working knowledge of SQL, SolarWinds SWQL, and basic scripting for automation.

Infrastructure & Operations Knowledge

• Solid understanding of networking (routing, switching, firewalls).
• Experience monitoring Windows, Linux, virtualization, and cloud environments.
• Strong grasp of ITIL processes, especially Incident, Problem, and Event Management.

Soft Skills

• Strong analytical and troubleshooting skills.
• Ability to work independently and handle high‑priority escalations.
• Excellent communication skills for customer and stakeholder interactions.
• Structured documentation and governance mindset.

Experience & Qualifications

• 8–12+ years of experience in IT Operations or Monitoring platforms.
• 5+ years of hands‑on experience administering SolarWinds in large environments.
• Experience supporting enterprise or managed services customers.
• SolarWinds certification(s) preferred.
• ITIL certification is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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