Systems Integration Senior Specialist

Req ID: 367640 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Summary

The Senior Zabbix Administrator is responsible for the architecture, administration, optimization, and support of the Zabbix monitoring platform, with a strong focus on syslog ingestion, log correlation, and event analysis.

The role acts as a Zabbix and log‑management SME, supporting alert tuning, event correlation, ITSM integrations, and customer engagements to reduce incident noise and improve operational efficiency.

Key Responsibilities

Zabbix Platform Administration

• Design, deploy, administer, and maintain the Zabbix server, proxies, agents, and databases.
• Ensure platform scalability, high availability, performance tuning, backups, and upgrades.
• Manage distributed Zabbix environments across multiple regions and customers.
• Perform root cause analysis for platform or monitoring failures.

Monitoring, Alerting & Optimization

• Configure monitoring for servers, network devices, applications, databases, virtualization, and cloud platforms.
• Design and fine‑tune triggers, thresholds, dependencies, and recovery logic.
• Reduce alert noise through effective trigger design, hysteresis, and dependency mapping.
• Troubleshoot stuck alerts, false positives, and delayed recoveries.

Syslog & Log Management

• Design and configure syslog ingestion pipelines integrated with Zabbix.
• Collect, parse, normalize, and classify logs from:
• Network devices (routers, switches, firewalls)
• Linux/Unix and Windows servers
• Security and infrastructure platforms
• Build log‑based triggers and alert rules for proactive detection of issues.
• Correlate syslog events with metrics and availability data for faster root cause analysis.

Event Management & ITSM Integration

• Integrate Zabbix with ITSM tools (e.g., ServiceNow) for automated incident creation and updates.
• Support event forwarding, deduplication, and enrichment.
• Work with event correlation platforms or ITOM tools where applicable.
• Ensure clean alert‑to‑incident mapping aligned with operational processes.

Reporting & Dashboards

• Develop and maintain custom dashboards, maps, and reports for operations and customers.
• Provide SLA, availability, performance, and trend analysis reports.
• Support audit, compliance, and management reporting requirements.

Customer Engagement & Solution Design

• Work closely with customers and account teams to understand monitoring and logging requirements.
• Design Zabbix and syslog‑based solutions aligned with customer environments and SLAs.
• Act as technical escalation point for complex monitoring or log‑related issues.
• Provide guidance on best practices, tool capabilities, and optimization strategies.

Continuous Improvement & Governance

• Document monitoring standards, syslog formats, triggers, and operational procedures.
• Support transitions, migrations, and onboarding of new environments.
• Mentor junior Zabbix administrators and provide technical leadership.
• Identify opportunities for automation and monitoring maturity improvements.

Required Skills & Expertise

Technical Skills

• Strong hands‑on experience with Zabbix (5.x / 6.x / later) administration.
• Expertise in:
• Triggers, items, templates, macros, and low‑level discovery
• Zabbix proxies and agent‑based / agent‑less monitoring
• Strong syslog expertise, including:
• Syslog servers, forwarding, and parsing
• Log pattern recognition and rule‑based alerting
• Experience with Linux system administration.
• Working knowledge of networking concepts (TCP/IP, SNMP, routing, firewalls).
• Experience integrating Zabbix with ITSM platforms.
• Basic scripting (Bash, Python) and SQL/PostgreSQL/MySQL knowledge is a plus.

Experience & Qualifications

• 8–12+ years of experience in IT Operations / Monitoring platforms.
• 5+ years of hands‑on experience with Zabbix in large or enterprise environments.
• Strong experience handling syslog and log‑based monitoring use cases.
• Experience in managed services or customer‑facing roles preferred.
• ITIL certification is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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