Systems Integration Senior Specialist-VDI

Req ID: 369419 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Specialist-VDI to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

VDI Systems Integration Advisor – VMware Horizon On-Prem / App Streaming

The VDI Systems Integration Advisor is an experienced infrastructure professional responsible for supporting, administering, and troubleshooting enterprise-scale Virtual Desktop Infrastructure environments, with a strong focus on VMware Horizon on-premises platforms, virtual desktops, application delivery, and application streaming technologies.

This role requires hands-on experience managing large VDI environments, supporting user escalations, maintaining platform stability, and working closely with engineering, operations, and client teams. The ideal candidate should be highly motivated, technically strong, process-oriented, and comfortable working in complex enterprise environments.

The Advisor should have a solid understanding of desktop virtualization, application virtualization, Windows operating systems, Active Directory, profile management, networking, and supporting technologies required to deliver a stable end-user computing experience.

Responsibilities

• Provide L2/L2+ support for escalated incidents related to VMware Horizon on-prem VDI, virtual desktops, published applications, and application delivery platforms.
• Monitor and respond to alerts related to Horizon infrastructure, Connection Servers, Unified Access Gateway, desktop pools, App Volumes, DEM, vCenter, ESXi hosts, and supporting services.
• Troubleshoot VDI user issues including login failures, session disconnects, profile issues, poor performance, application launch failures, desktop availability, and entitlement issues.
• Administer and support VMware Horizon on-prem environments, including desktop pools, golden images, instant clones, linked clones, persistent and non-persistent desktops.
• Support application streaming and application layering technologies such as VMware App Volumes, ThinApp, MSIX App Attach, or similar app delivery solutions.
• Assist with packaging, publishing, assigning, and troubleshooting streamed or layered applications delivered to VDI users.
• Support image management activities including updates, patching, optimization, snapshot management, pool recomposition, publishing, and validation.
• Work with application teams to validate application compatibility within VDI and streaming environments.
• Support complex VDI configurations involving Windows desktops, application delivery, user profile solutions, GPOs, FSLogix, VMware DEM, and Active Directory.
• Participate in incident, problem, and change management processes in alignment with ITIL practices.
• Drive or support high-severity incidents within the VDI and application delivery scope.
• Collaborate with engineering teams, lower-level support teams, account teams, and clients to resolve technical issues.
• Create and maintain operational documentation, troubleshooting guides, standard operating procedures, and knowledge base articles.
• Perform root cause analysis for recurring VDI, desktop, profile, or application delivery issues.
• Ensure accurate ticket documentation, including issue details, troubleshooting steps, resolution notes, and customer communication.
• Support change implementation activities related to Horizon, desktop pools, golden images, application packages, and platform components.
• Participate in a 24/7 on-call rotation as required.
• Follow organizational standards, account processes, change management procedures, and security requirements.

Required Skills

• 5+ years of IT infrastructure administration or support experience.
• 3+ years of hands-on experience supporting VMware Horizon on-premises VDI environments.
• Strong experience with VMware Horizon components including:
  • Horizon Connection Servers
  • Unified Access Gateway
  • Desktop pools
  • Instant clones / linked clones
  • vCenter integration
  • Golden image management
  • Entitlements and user access
• Experience supporting virtual desktops and published applications in an enterprise environment.
• Experience with application streaming, application layering, or application virtualization technologies such as:
  • VMware App Volumes
  • VMware ThinApp
  • MSIX App Attach
  • Citrix App Layering or similar technologies
• Strong troubleshooting skills for VDI issues including logon delays, profile problems, session disconnects, desktop provisioning failures, application launch issues, and performance degradation.
• Good understanding of Windows desktop operating systems, especially Windows 10 and Windows 11 multi-user or enterprise images.
• Experience with profile management tools such as VMware DEM, FSLogix, roaming profiles, or similar solutions.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP, Windows networking, and basic TCP/IP troubleshooting.
• Experience working with VMware vSphere, ESXi, vCenter, snapshots, templates, and virtual machine lifecycle operations.
• Basic understanding of storage technologies such as SAN, NAS, datastores, IOPS, latency, and capacity management.
• Basic understanding of enterprise networking, firewalls, load balancers, certificates, and secure remote access concepts.
• Experience with monitoring tools and responding to infrastructure alerts.
• Ability to follow documented procedures, scripts, templates, and standard operating processes.
• Ability to work with application teams, infrastructure teams, and client stakeholders to resolve complex issues.
• Strong documentation skills for tickets, SOPs, work instructions, and knowledge articles.
• Ability to support change windows, maintenance activities, and high-severity incidents.
• Excellent written and verbal English communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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