Systems Integration Specialist

Req ID: 367620 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

The SolarWinds Administrator is responsible for the day‑to‑day administration, configuration, and support of the SolarWinds monitoring platform. The administrator works closely with senior engineers, operations teams, and account stakeholders to support monitoring requirements and address operational issues.

Key Responsibilities

Platform Administration & Support

• Administer and support the SolarWinds Orion platform and related modules.
• Perform routine platform maintenance, health checks, and basic troubleshooting.
• Support upgrades, patches, and backup activities under guidance from senior administrators.
• Monitor platform performance and resolve polling or data collection issues.

Monitoring & Alerting

• Configure and maintain monitoring for network devices, servers, and infrastructure components.
• Develop and manage alerts, thresholds, and trigger conditions.
• Fine‑tune alerts to reduce false positives and alert noise.
• Validate alert recovery behavior and resolve stuck or non‑clearing alerts.

Event & Incident Enablement

• Support out‑of‑the‑box integration with ITSM tools (e.g., ServiceNow) for incident creation.
• Assist in mapping alerts to incidents and ensuring accurate severity and CI association.
• Work with senior resources to troubleshoot alert‑to‑ticket synchronization issues.

Dashboards & Reporting

• Build and maintain standard dashboards and views for operations teams.
• Generate availability, performance, and utilization reports as required.
• Support customer and internal reporting requests.

Operational Support & Collaboration

• Act as L2 support for SolarWinds‑related incidents and service requests.
• Participate in incident investigations and root cause analysis.
• Follow operational processes, documentation, and governance standards.
• Work closely with senior SolarWinds administrators for complex issues and enhancements.

Required Skills & Expertise

Technical Skills

• Hands‑on experience with the SolarWinds Orion platform.
• Working knowledge of modules such as:
• Network Performance Monitor (NPM)
• Server & Application Monitor (SAM)
• Understanding of SNMP, ICMP, WMI, and agent‑less monitoring concepts.
• Basic experience in alert configuration and threshold tuning.
• Familiarity with network fundamentals (switches, routers, firewalls).
• Basic exposure to SQL / SWQL or scripting is a plus.

Operational Skills

• Understanding of incident and event management processes.
• Ability to follow troubleshooting playbooks and escalation procedures.
• Knowledge of ITIL concepts is desirable.

Soft Skills

• Strong analytical and problem‑solving skills.
• Good communication and documentation skills.
• Ability to work in shifts or on‑call rotations if required.
• Willingness to learn and grow towards a senior SolarWinds SME role.

Experience & Qualifications

• 4–7 years of experience in IT operations or monitoring tools.
• 2–4 years of hands‑on experience with SolarWinds administration.
• Experience working in enterprise or managed services environments preferred.
• SolarWinds or ITIL certification is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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