Tech Lead - Application Support

Req ID: 309056 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Tech Lead - Application Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Position Purpose

The person will be a key member of the IT Support team that is tasked to providing L1, L2 support to payments team and building custom solutions wherever required.
 

Job Duties & Responsibilities
 

• Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for PROD deployment & validation,

Required Experience
 

• Candidate must have strong debugging skills related to API services.
• Must know how to check application logs and server logs related to any of the application performance issues.
• Either should have strong SQL , Strong Unix and decent Shell Script knowledge(1st combination) or Should be Strong in Core Java, Strong SQL and basics Unix(2nd combination)
• Hands-on experience with Java and support process, UNIX, SQL , PL/SQL, Shell Scripting
• Should be strong in Java, Java8, Unix, SQL and PL/SQL
• Strong in problem solving with troubleshooting and debugging
• Database: Stored Procedure and Query Optimization knowledge
• Effective verbal & written communication skills
• Should be good in ITIL process like Knowledge Management, Incident Management and Ticket Management
• Strong understanding of Linux operating systems
• Hands on experience using Unix commands, writing shell scripts, building small tools

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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