Technical Solns.Arch. Specialist Advisor

NTT DATA Services is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently recruiting for the role of a Technical Architect for Workplace Services to join our Digital Workplace Services Global Practice 

The Workplace Services Technical Architect will be part of the Global DWS Technical Architecture team  and will:

• Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services workplace services offerings and capabilities;
• Work with solution design team members and sales to establish accurate costing and pricing techniques;
• Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality;
• Promote existing and new capabilities about the workplace services offerings to internal groups, partners and clients;
• Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy;
• Keep abreast of new technologies and products emerging in the Workplace Services area.
• Refine the definition and validation of new features leading to new solution development, including understanding of what a Client “complete” solution comprises of, its ecosystem, partner dependencies, and use cases, as required;
• Participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes;
• Determine where development and enhancement of capabilities or offerings is needed by analyzing relevant opportunities, gathering inputs from strategic accounts and NTT DATA Services internal and external partners;
• Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions;
• Explore and enable automated sales and solutioning methodologies for new and existing capabilities and service offerings;
• Coach and mentor solution architects, sales practitioners and sales teams on the relevant Workplace Services capabilities and service offerings.

Required Skills

General

• 10+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent;
• In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models;
• Technical thought leadership, organizational agility and ability to communicate affectively within a global team;
• Exhibited maturity in conducting business and developing deep relationships with key partners;
• Excellent verbal/written communication skills;
• Strong analytical and problem-solving skills;
• Ability to organize and prioritize work flows, multiple tasks and work independently
• Experience with end user services product portfolio structures and pricing models;

Technical and Technology

• Proven end user services domain and technical expertise in the following areas: Service Desk, Field Services, Endpoint management (including mobility and BYOD), messaging and collaboration, desktop engineering (including VDI, cloud VDI and Application Virtualization) and asset lifecycle management services;
• In depth knowledge of services support models and related interdependencies in support of an workplace services ecosystem;
• Strategic thinker with technical background or related experience who is able to blend technology and business strategy to develop compelling Workplace Services solutions;
• Expert understanding of the impacts of emerging business and technology trends as they relate to End User services and their implications for potential clients;
• Extensive industry knowledge in the creating and packaging various IT services offerings, large multi-year support services for end user services/workplace;
• Must be ITIL Foundation Certified. ITIL Intermediate Service Strategy or Service Design represents an advantage;
• Industry recognized technical certification(s) in one or more end user services area and OEM is highly recommended (e.g. Help Desk Institute, VMWare, Citrix, Microsoft etc.).

Collaboration and Communication

• Detail, execution oriented focus with an ability to zoom out when required to see the “big picture;
• Ability to work across engineering, delivery and sales functions and “sell” ideas and solutions both internally and externally;
• Exceptional communication skills and presence – verbal, written and visual. Effective communication ability spanning operations, engineering to VP and occasionally C-level personnel internally and externally;
• Exhibited maturity in conducting business and developing deep relationships with key partners;
• Illustrated ability to work on unstructured problems, in unstructured environments leading to successful delivery of organizations objectives;
• Experience coordinating/leading solution architecture teams and/or coordinating large pursuits is preferred;
• Ability to conceptualize and translate complex ideas into simple terms