Tools Integration Technical Support

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Date: Nov 25, 2023

Location: Noida, UP, IN

Company: NTT DATA Services

Req ID: 245884 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Tools Integration Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Analyzes and evaluates application requirements to determine appropriate systems software solutions. With systems and user’s requirements in mind, designs, evaluates, codes, configures, tests and documents applications utilizing relevant programming language. Participates in implementation, roll out, migration, integration, upgrades, testing, performance tuning, research, and development. Documents procedures for installation and maintenance. Incorporates state-of-the-art concepts and practices to facilitate system functionality and facilitate continuous improvement.


Required Skill set:

  • Experience in customization of BMC Remedy applications – Versions >=18.*
  • Experience in Installation and / or configuration of BMC Remedy applications ( >=ITSM  18.*)
  • Experience in Architecting Environment, Installation, Design and Optimization
  • Experience across platforms, windows, Linux and Posgres
  • Experience in Boomi platform support
  • Experience and Technical Knowledge on DWP, Smart IT, Smart Reporting, Innovation Studio, D2P, HDM, Upgrade process is a must
  • Experience in Integration including Rest API, SOAP and Web API’s, Experience in Technologies like Jitterbit will be an added advantage
  • Experience in Data Migration process including but not limited to DMT and HDM.
  • The candidate will need to have functional / Technical knowledge covering ITSM best practices, methodology and workflows, setup including all the supported networks, hardwares and OS.
  • The candidate will also need to have technical experience with Remedy workflow programming, ability to troubleshoot using Remedy log files
  • The candidate will need to have the ability to propose, recommend, configure, develop, test, and implement solutions given these BMC Tools, Platforms and Third party applications.
  • Implement integrations with BMC Remedy applications and Various API’s
  • Design custom or product-based solutions based on BMC Remedy applications
  • Estimate level of effort to design or deploy products or solutions
  • Knowledge of ITIL compliance processes and ITSM suite capabilities

Skills Required:

  • Must have minimum 10+ years of Architect level experience – Platform and Application
  • Must have good knowledge of Local area network, TCP/IP protocol, internet connectivity and Databases.
  • Formal Helix / Remedy >=20.02 training is an advantage
  • Excellent analytical and troubleshooting skills
  • Very good communication skills
  • Should have development and support experience on AR System, ITSM, Atrium CMDB, SRM, SLM and RKM (all >=9.* version) and dependency impacts of any changes or updates.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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