Training Senior Associate

Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.

Reporting and tracking training effectiveness.

Interviewing new hires

Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects.

Requirements for this role include:

Key Skills:

Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills

Skills: Coaching and Feedback

Skills: Proficient in MS Excel and MS PPT

Skills: Content Development

Preferences:  - Optional (nice-to-have’s)

Skills: Instructional Design Skills (a good-to-have skill)