Training Senior Associate

NTT Data Services is Hiring!

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks an “Training Senior Associate” to join our team in “Chennai”.

Client's business problem to solve?

Our Clients are Leading Health Plans in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Position's General Duties and Tasks

In these roles you will be responsible for:

Responsibilities:

• Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.
• Reporting and tracking training effectiveness
• Interviewing new hires
• Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects

Requirements for this role include:

Key Skills:

• Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills
• Skills: Coaching and Feedback
• Skills: Proficient in MS Excel and MS PPT
• Skills: Content Development

Preferences:  - Optional (nice-to-have’s)

• Skills: Instructional Design Skills (a good-to-have skill)

Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST).  The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.