Salesforce Technical Architect

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Technical Architect to join our team in Noida\Bengaluru\Chennai\Hyderabad, Karnataka, India.

Job Summary:

We are seeking a highly experienced and visionary Salesforce Architect with over 10 years of experience in Salesforce platform design, implementation, and integration. This role requires a strong understanding of enterprise systems, data architecture, solution design, and business process automation. The Salesforce Architect will be responsible for shaping and delivering scalable and high-performance solutions across multiple Salesforce clouds (e.g., Sales, Service, Experience).

Duties\Responsibilities :

- Deep understanding and experience with Salesforce Service Cloud components, including Case Management, Omni-Channel, Knowledge Base, Macros, and Field Service Lightning.

- Ability to architect end-to-end customer support journeys leveraging intelligent routing, automation, and data-driven service delivery.

- Define and architect omni-channel support strategies including chat, messaging, and voice integrations.

- Ensure seamless case routing, prioritization, and resolution using Omni-Channel, Case Assignment Rules, and Queues.

- Design AI-driven solutions using Einstein Bots, Next Best Action, and Einstein Case Classification to drive proactive support.

- Ensure Service Console is configured and customized to maximize agent efficiency and user experience.

- Define and document Salesforce solution architecture that aligns with enterprise goals and best practices.

- Design scalable, high-performing Salesforce solutions incorporating Apex, Visualforce, Lightning Components, Flows, and integrations.

- Lead design workshops and architecture review sessions with stakeholders and project teams.

- Act as a technical authority across Salesforce projects, guiding development teams on implementation best practices.

- Collaborate with Business Analysts, Developers, Admins, and Project Managers to ensure solution feasibility and compliance with architectural standards.

- Provide mentorship and training to junior architects and developers.

- Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), and ETL tools.

- Develop data migration strategies and ensure data integrity, security, and compliance.

- Enforce coding standards, development processes, and platform governance.

- Evaluate and recommend third-party solutions from the Salesforce AppExchange.

- Work closely with business and IT leadership to align technical solutions with business objectives.

- Translate complex technical concepts into business-friendly language for stakeholders.

Required Qualifications & Skills:

- Minimum 10+ years of experience in Salesforce ecosystem including solution design and development.

- Proven experience in architecting multi-cloud Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, etc.).

- Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Salesforce DX.

- Expertise in Salesforce integration patterns, APIs, and middleware tools (e.g., MuleSoft, Dell Boomi).

- Experience with CI/CD tools, version control (e.g., Git), and DevOps practices.

- Solid understanding of enterprise architecture principles, data modeling, and system scalability.

- Salesforce certifications such as: Salesforce Certified Application Architect & Salesforce Certified System Architect.

- Excellent communication and stakeholder management skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.