Field Tech Supervisor

Req ID: 274988 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Supervisor to join our team in Offutt, Nebraska (US-NE), United States (US).

Job Summary: 

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers. Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations. Provides technical feedback on technical process issues to improve overall service delivery. May act as team lead at times and coach team members. 

Basic Qualifications: 

• Minimum 10 years of experience in Field Support Services that includes analysis, design, development, and integration of hardware, software, and system level requirements.
• Bachelor's Degree in related field may be substituted for 5 years of relevant experience.
  • Master's Degree or MBA in related field may be substituted for bachelor's degree and 3 years relevant experience.
• Active Secret Security Clearance required
• CompTIA Security+ CE certificate required

Preferred Qualifications: 

• Help Desk Institute Certification
• Minimum 1 year of experience maintaining and managing client relationships at high senior levels
• Minimum 1 year of experience in experience meeting or exceeding service level parameters
• Minimum 1 year of experience supporting DoD or Air Force clients

#FEDSEC

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.