BPO Customer Care Senior Associate

Req ID: 232364 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Senior Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

Basic Qualifications:

•    1 year of Customer Service in a medical office or hospital
•    1 year of  computer experience with Windows PC apps
•    1 year of work from home experience

Requirements:

Job Role includes provider’s inquiring about current insurance coverage, previous insurance coverage, copays, deductibles, claim questions including claim status, claim payments, claim denials, etc..
•    Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accuracy of information and their attendance and punctuality
•    Responsible for compliance with all laws and regulations related to the conduct of our business including following all HIPAA guidelines and procedures •    Quality Customer Service
•    Provides accurate information in a helpful, collaborative manner to callers through thorough knowledge of End Client products, policies and procedures.
•    Inquiries to be made primarily by telephone but also through written format (email, mail, fax, etc.)
•    Captures and documents customer feedback
•    Receives, resolves and routes complaints as defined by department policy, procedures and guidelines.
•    Interacts with other End Client staff to resolve customer inquiries, complaints and problems, particularly in Claims Services, Provider Services, ILR/COB, Payment Processing, the Provider Processing Center, Provider Relations, Provider Contracting, Medical Management, Benefits Administration, Pharmacy Services and the Behavioral Health and High-End Imaging vendors.
•    PSRs handles calls regarding claim status, appeal status, eligibility and benefits, referral and authorizations.
•    1-3 years’ experience in Customer Service within a medical office/hospital setting
•    At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
•    Ability to communicate (oral/written) effectively to exchange information with our client.
•    Must have high-speed, reliable internet (40 MBPS min.) plus must hardwired connection due to HIPAA.
•    A quiet, interruption-free workspace. (will be asked to show your home workspace during the interview).
•    Ability to communicate (oral/written) effectively to exchange information with our client.).
**Required schedule availability for this position is Monday-Friday 7:00 a.m. to 4:00 p.m. CST.  The shift timings can be changed as per client requirements.**
**This is currently a work from home position but may require to be in office as determined by management.**
**This is a multi-skilled position and you will up-trained as determined by management.**

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.