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BPO Team Lead

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Date: Jun 16, 2022

Location: Oklahoma City, OK, US

Company: NTT DATA Services

Req ID: 190451 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Team Lead to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

BPO Team Lead


Basic Qualifications:


5 years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CD

4 years of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts

Have internet speeds in their home office of min. 40mbs download and 20mbs upload

2 years of experience managing a team remotely



•    Process Insurance Claims timely and qualitatively
•    Meet & Exceed Production, Productivity and Quality goals

  • Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
  • Analyze customer queries to provide timely response that are detailed and ordered in logical sequencing
  • Cognitive Skills include language, basic math skills, reasoning ability with excellent written and verbal communication skills
  • Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
  • Continuous learning to ramp up on the knowledge curve to be the SME and to be compliant with any certification as required to perform the job
  • Be a team player and work seamlessly with other team members on meeting customer goals
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by Claims function
  • Handle reporting duties as identified by the team manager
  • Handle claims processing across multiple products/accounts as per the needs of the business
  • Contribute effectively to process improvements that would improve Quality, Productivity & Customer Experience
  • Actively engage on strategic initiatives as identified by the team manager
  • Handle escalations for logical closure by working with cross functional teams
  • Identify and implement action items to improve customer experience
  • Candidate should be flexible & support team during crisis period
  • Should be confident, highly committed and result oriented
  • Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
  • Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
  • Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
  • Candidate should be flexible to work from home 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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