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Helpdesk Team Leader

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Date: Jun 10, 2021

Location: Oklahoma City, OK, US

Company: NTT DATA Services

Req ID: 117640 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Team Leader to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

Job Level Specific Duties

  • Diagnoses and troubleshoot problems encountered with personal computer hardware, software and peripherals.
  • Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
  • Coordinates user requests with external vendors per policies and procedures.
  • Handles problems that the first-tier of help desk support is unable to resolve.
  • Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.
  • Coordination between onsite and offshore for user problems to help resolve issues
  • Ability to work on-call after hours or weekends when needed

 

Basic Qualifications:

  • 3+ years of relevant experience for End user support and work on tickets
  • 3+ years of team leadership experience provide support to frontline service desk agents
  • 3+ year of call center experience
  • 3+ years of Windows, Active Directory, MS Office experience
  • 3+ years of experience for Imaging Laptops and Desktops for new users
  • 3+  years of experience for Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
  • 3+ years of experience for Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
  • 3+ years of experience for Availability and Support during outages and maintenance windows

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Consulting, Manager, Cloud, Help Desk, Information Technology, Technology, Management