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Planning and Scheduling Advisor

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Date: Jun 29, 2019

Location: Oklahoma City, OK, US

Company: NTT DATA Services

Req ID: 52555 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Planning and Scheduling Advisor to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

 

 

Required Skills for this role include: 

  • Minimum of five years call center experience.
  • Working knowledge and experience of workforce management tools like Verint, Aspect etc. 
  • Experience of doing forecasting and scheduling for Call Centers
  • Advanced Microsoft Excel skills
  • Ability to understand the Clients' Service Level Requirements and the conditions that impact Service Levels.
  • Must have a high degree of self-motivation and ability to commit to a high degree of sensitive data.
  • Must have the ability to adapt to changing priorities on short notice and be able to work with a diverse workgroup. 
  • Must have strong analytical skills and problem-solving experience.

Deliverables required from this role:

  • The position will own forecasting of contacts, scheduling of resources, planning headcount
  • The position will also be responsible to work closely with the Business Leaders in daily execution
  • The position will lead a team of resources who will help in achieving the objectives as outlined above
  • The position will collect, validate and complete analysis on operational data to identify trends impacting the overall team performance.
  • The position will create reports to leadership on a regular basis outlining the forecasts and the team’s performance to the forecast.

Preferences:

  • Working experience in a Call Center which had Chat and E-Mail processes
  • Health plan domain knowledge

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Consulting, Scheduler, Technology, Administrative