Share this Job

Customer Service Representative 2

Apply now »

Date: Jun 24, 2019

Location: Omaha, NE, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 55245  



 

Summary:

Accountable to provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on Payflex policies and programs 

Responsibilities
 Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims. 
 Accountable for resolving issues without management intervention to remove barriers for the member. 
 Accountable to protect sensitive member information with discretion 
 Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines 

Background/Experience Required 
 Prior call center experience preferred, but not required 
 Computer knowledge and skills, comfortable learning new systems 
 Able to learn, memorize and retain information 
 Basic understanding of medical / reimbursement terminology preferred, but not required 
 Can adapt to a fast paced environment 
 High School Diploma / GED, preferred

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex sexual orientation genetic information, physical or mental disability, veteran or marital status, or any other class protested by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. 

This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs