Industry Consulting Consultant

Req ID: 365175 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Consultant to join our team in Ottawa, Ontario (CA-ON), Canada (CA).

Day to Day job Duties:

• Confers with product team members and clients regularly to identify digital needs and determines how the desired results can be achieved.
• Analyzes existing systems and applications and develops or recommends new systems or modifications to existing systems.
• Reviews and analyzes system specifications to determine whether all required elements have been included.
• Consults with business analysts and clients to gather information about program needs, objectives, functions, features, and input and output requirements.
• Analyzes, defines, and documents requirements for data, workflow, logical processes, systems environment, interfaces with other systems, internal and external checks and controls, and outputs.
• Applies best practices of ServiceNow platform standards and adheres to client standards and approved programming techniques to achieve the most effective solutions.
• Modifies existing applications to conform to system changes or to make improvements in the existing application.
• Writes and maintains documentation to describe program development, logic, coding, testing, changes, and corrections.
• Develops test plans ensuring that unit, system, integration and user acceptance plans are complete and understood by developers and users.
• Support and use the various client methodologies such as the Software Development Life Cycle (SDLC).
• Demonstrate in-depth knowledge of system and integration development methodologies and practices.
• Design, develop, and configure ServiceNow solutions.
• Content and taxonomy strategy.
• Automated test cases and support for UAT.
• Develop, test, demo, and deliver solution features in sprints.
• Release notes and deployment documentation.
• Configure and maintain CI/CD pipelines for reliable deployments.
• Fix defects.
• Create technical documentation for implemented features.
• Ensure alignment with architecture standards set by the client and the Strategist.
• Rapid prototyping and proof-of-concept.

Basic Qualifications:

• Must have a College Diploma or University Degree in an IT discipline.
• Must have 7+ years of experience withing the last 10 years in ServiceNow Development.
• Must have 7+ years of technical expertise in the following areas:
• ServiceNow App Engine Studio: Advanced Proficiency in building apps using AES.
• ServiceNow Platform Knowledge: Familiarity with tables, forms, ACLs, and Flow Designer.
• Low-Code Development: Ability to create apps without heavy scripting.
• ServiceNow Employee Center / EC Pro.
• HRSD, ITSM, and Employee Workflows.
• Knowledge Management, taxonomy design, and content governance.
• Strong delivery skills and ability to work in agile sprints and deliver rapid prototypes.
• Strong collaboration and documentation skills.

Travel:  Ottawa , Hybrid

Degree:

Nice to Have/preference

• Experience with business requirements gathering.
• Experience with ServiceNow Studio for advanced scripting.
• Experience with Service Portal widgets, Next Experience.
• Knowledge of Integration Hub, Performance Analytics, and UI Builder.
• Strong UX and accessibility awareness.
• Experience in Azure DevOps pipelines.
• Possess a ServiceNow Certification (Application Developer, Implementation Specialist or System Administrator).
• Bilingual in English and French.
• Previous experience with the federal government crown Corp or other public sector preferred

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.