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Organizational Change Manager (Service Management)

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Date: Jan 25, 2023

Location: Ottawa, ON, CA

Company: NTT DATA Services

Req ID: 221827 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Organizational Change Manager (Service Management) to join our team in Ottawa, Ontario (CA-ON), Canada (CA).

How You’ll Help Us:


As an Organizational Change Manager, you will use your wide array of knowledge to provide support to our clients. If you are passionate about driving business transformation through change management, you will be a great fit for our team. In this hands-on role, you will work closely with a talented project team and our clients to design, build and evolve their business strategies.


How We Will Help You:

Joining our organization is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce results. Whether it is providing you with training or helping you get new certification, we will help you grow your skills so you can continue to deliver increasingly valuable work.


Why the Role Is Important:

The Organizational Change Management Lead plays a key role in ensuring change driven through project initiatives are in alignment with overall objectives. In this role, you are a strong communicator, have experience working with complex teams and with stakeholders at all engagement levels. You take a collaborative approach to the people side of change, including changes to business processes, technology, job roles and organization structures.


Once You Are Here, You Will:


  • Utilize change management processes and tools to create a strategy that supports adoption of the change and the successful implementation of business transformation
  • Identify and engage key internal and external stakeholders, conduct impact analyses, and deliver change impact assessment
  • Assess change readiness and change mitigation strategies
  • Support the design, development, delivery, and management of communications
  • Support communication efforts, including coaching communicators
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Define, measure and track change success metrics.


Required Qualifications:


  • 5+ years’ experience facilitating complex change management and driving business transformation
  • 5+ years working with change management principles and methodologies
  • 5+ years of stakeholder engagement, impact analysis and change readiness
  • 3 + years of experience developing strategies, supporting materials, and managing the execution of communications across all stakeholder groups
  • 3+years of experience working with projects that take an iterative approach


Preferred Qualifications:


  • You are a Prosci Certificated practitioner
  • Experience with BC Public Sector an asset



Ideal Mindset:


  • Lifelong Learner. You are always seeking to improve your skills.
  • Team Player. You are someone who wants to see everyone on the team succeed and is willing to go the extra mile to help a teammate in need.
  • Communicator. You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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