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Network Convergence Senior Specialist

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Date: Nov 13, 2021

Location: PAN INDIA/NOIDA, UP, IN

Company: NTT DATA Services

Req ID: 140991 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Convergence Senior Specialist to join our team in PAN INDIA/NOIDA, Uttar Pradesh (IN-UP), India (IN).

Roles. 

The primary function of the UC\Voice Analyst role is to lead the support and maintenance of Customer voice infra which consisit of Ring Central as back office solution while Nice in conatct as contact center solution along with AudioCode SBC knowledge. 
 
Technical details: 

Strong Knowledge of all aspects of telephony and fixed line voice (POTS, ISDN, PRI and SIP)
Strong Knowledge of supporting Contact center solutions (preferably Nice in contact CCaas SOlution)
Experience migrating existing premises based PBXs to cloud PBX (preferably MS Teams or Skype for Business)
Experience analyzing and reporting fixed line bills and customer service records
Experience supporting Audiocodes SBA\SBC
Experience with supporting and managing Ring Central and Cisco telephony solutions
Experience with issuing clear and concise incident communications as required to key stakeholders


Must Have :

1. Expereince on AudioCode SBCs
2. Experince on Ring Central understanding L1/L2/L3 level
3. Nice in Contact experience. 
4. Combination of any Contact center technology with Audio Code would be ok as well.


 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


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