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SMART Deployment Helpdesk Coordinator

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Date: Jul 21, 2019

Location: Palo Alto, CA, US

Company: NTT DATA Services

Req ID: 45763 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a SMART Deployment Helpdesk Coordinator to join our team in Palo Alto, California (US-CA), United States (US).



The Helpdesk Coordinator will:


  • Provide Technical assistance and support for incoming requests via phone, email and any other tools employed by our customers or us
  • Support issues related to system hardware, web-based software, network connectivity, and peripheral devices
  • Creating tickets and documenting into a tool of our choice
  • Troubleshoot and resolve Level I issues
  • Escalate level 2/3/4 issues as per the process in a multi-vendor environment.
  • Comply to the Service level Agreement (SLA) timelines for responding and resolving work tickets
  • Create and Maintain support documentation
  • Other tasks and projects assigned by Support Manager and Deployment Lead

Basic Qualifications:


  • 3+ years of overall technology experience, with 1+ years of helpdesk support experience


Incoming Helpdesk Coordinator should possess:


  • Sense of urgency, empathy and sincerity in resolving customer issues
  • Ability to learn new technology products faster with appropriate team support but without extensive documentation
  • Hands-on experience with coordinating a helpdesk
  • Excellent Verbal and Written Communication Skills
  • Drive and determination to be resourceful, coachable and attentive to detail
  • A strong team-oriented mindset
  • Undergraduate degree or equivalent combination of education and work experience
  • Prior Helpdesk Support Experience or any related certification


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Consulting, Cloud, Help Desk, Information Technology, Technology