Alliance Operations Advisor

Req ID: 348478 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Alliance Operations Advisor to join our team in Panama, Panamá (PA-8), Panama (PA).

Position Overview

NTT DATA North America is looking for a Microsoft Alliance Management Advisor for our Strategic Alliances organization. The Advisor will be responsible for program management support of our partnership with Microsoft (MSFT).

The Alliance Operations Support Manager will play a critical role in enabling the success of the Microsoft alliance by providing structured, proactive support across operational workflows supporting our Megadeal wins with Microsoft. This role will focus on managing and facilitating escalation processes, coordinating cross-functional activities, and ensuring that alliance operations run smoothly and efficiently. The ideal candidate will be a highly organized, detail-oriented professional with a strong understanding of project and program support functions in a global, matrixed environment.

Position Responsibilities

Here are the key tasks for the Microsoft Alliance Management Advisor:

• Provide white glove support for our Megadeal sales and delivery teams through the full lifecycle of each Megadeal
• Monitor and manage the Microsoft alliance escalation process, ensuring timely resolution and clear communication across stakeholders
• Coordinate operational workflows and project timelines across alliance teams
• Track and report on key operational metrics and deliverables
• Support the execution of alliance governance processes, including meeting coordination, documentation, and follow-up
• Maintain and update centralized operational content and resources for internal stakeholders
• Collaborate with alliance leadership to identify and implement process improvements
• Assist in onboarding and enablement of new alliance team members
• Serve as a liaison between alliance operations and other internal functions (e.g., compliance, finance, partner investments)
• Support ad hoc operational initiatives and special projects as needed

The ideal candidate for the Microsoft Alliance Management Advisor will bring a background in operational project or program support, ideally within a strategic alliance or partner-facing environment. Experience working with or supporting Microsoft or similar enterprise technology partners is highly desirable. The role requires strong communication skills, a proactive mindset, and the ability to manage multiple priorities in a fast-paced setting.

Requirements

• Bachelor's Degree or equivalent in business administration, information technology, or a related field.
• Extensive experience working independently in a very large, global, matrixed organization.
• Broad understanding of Hyperscaler services, solutions, and sales plays.
• Experience working with MSFT &/or partner ecosystems is a plus.
• Experience in Sales, Delivery, or Operations
• Familiarity with principles of project management and use of tools such as Trello.

• Proven ability to communicate effectively with stakeholders including senior executives, partners, and customers.
• 5+ years of experience in project management, program coordination, or operational support roles
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Experience with escalation management or issue tracking processes is a plus
• Fluency in English; Spanish is a plus
• Systems & Tools:

• Excel
• PowerPoint
• PowerBI
• Salesforce
• SAP
• Arriba
• Trello (or similar)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.