Alliance Operations Senior Specialist

Req ID: 321403 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Alliance Operations Senior Specialist to join our team in Panama, Panamá (PA-8), Panama (PA).

Position Overview
NTT DATA North America is looking for a MSFT Cloud Consumption Analyst to join our team. The Analyst will be responsible for the post-sales association and tagging of client subscriptions with NTT DATA IDs. 
This role involves working closely with various departments to ensure accurate and timely association of client subscriptions, contributing to the overall efficiency and effectiveness of our services.  The impact of this role is pivotal to all aspects of operational support of alliance partnerships representing cloud consumption worth hundreds of millions of dollars. This role involves working directly with delivery executives and alliance leaders, reconciling sales opportunities with potential for driving consumption, maintaining data hygiene, and evangelizing partner funding opportunities. The analyst will monitor and coordinate backend association of client accounts, track key activities using Trello, review won opportunity data, and contribute to professional development opportunities.

Position Responsibilities
Here are the key tasks for the MSFT Cloud Consumption Analyst for Strategic Alliances at NTT DATA:
•    Perform post-sales association and tagging of client subscriptions with NTT DATA IDs.
•    Reconcile sales opportunities with potential for driving consumption and identify opportunities in the partner linkage process. 
•    Collaborate with delivery, customer service, and IT teams to gather necessary information for accurate tagging.
•    Maintain and update client subscription records in the database.
•    Ensure data accuracy and integrity by conducting regular audits and reviews.
•    Generate reports and provide insights on subscription tagging and association activities.
•    Identify and resolve any discrepancies or issues related to client subscriptions.
•    Assist in the development and implementation of process improvements to enhance efficiency.
•    Respond to ad hoc requests and leadership inquiries.
•    Track, complete, and communicate action items and follow-up status updates.
•    Use project management tools to track, monitor, and communicate key activities.
•    Guide delivery teams, customers about the importance of partner association processes, ensuring they grant the necessary permissions for effective linkage. 
•    Stay up to date with cloud service providers’ policies and procedures regarding partner recognition adjusting strategies as required.

The ideal candidate for the MSFT Cloud Consumption Analyst should have a strong background in business administration, information technology, or a related field. They should possess extensive experience in managing operational data and reporting, communicating proactively with senior leaders and key stakeholders, managing and governing processes and workflows, and working independently. Familiarity with Salesforce and project management tools such as Trello are essential. Additionally, the candidate should have a track record of professional development and career growth, demonstrating their commitment to continuous learning and improvement.

Requirements
•    Bachelor's degree in Business, Information Technology, or a related field.
•    Proven experience in data analysis, database management, or a similar role.
•    Experience in Delivery, or Operations
•    Extensive experience in a very large, global, matrixed organization.
•    Strong attention to detail and excellent organizational skills.
•    Proficiency in Microsoft Office Suite, particularly Excel.
•    Ability to work independently and as part of a team.
•    Strong communication and interpersonal skills.
•    Familiarity with NTT DATA systems and processes is a plus.
•    Experience with CRM software and database management tools.
•    Knowledge of subscription-based services and post-sales processes.
•    Analytical mindset with the ability to interpret and present data effectively. 
•    Basic cloud knowledge, foundational understanding of cloud services of Microsoft Azure, AWS or other hyperscalers. 
•    Agility, growth mindset and ability to adapt to ever-evolving cloud partner policies and programs.
•    Systems & Tools:
o    Excel
o    PowerPoint
o    PowerBi
o    Salesforce
o    SAP
o    Arriba
o    Trello (or similar)

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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