Team Lead - HelpDesk

Req ID: 337066 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Team Lead - HelpDesk to join our team in Panama, Panamá (PA-8), Panama (PA).

Requirements

• Flexibility in working on Afternoon/Night/Day shifts
• Advanced English (written & verbal)
• Bachelor’s Degree in Computer Science/Information Technology or Minimum 2 years working in a network/server infrastructure and/or network security role.

Recommended Certifications (or equivalent):

• Microsoft Certified Solutions Expert (MCSE)

Responsibilities:

• Answer technical support calls, providing and escalating to other support groups
• Provide support based on email-generated requests or reports
• Document troubleshooting steps and a detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
• Monitors the ticketing queue and responds to service requests or incidents.
• Troubleshot problems by analyzing root causes and evaluating multiple options for server and Desktop Virtualization Technologies, including Microsoft Hyper-V, VMware, and Failover Clustering
• Act as a liaison between vendors, customer technical support, and departments to resolve complex system and/or network problems. Coordinate and implement corrective measures.

We Offer

• Competitive salary and guaranteed salary increases based on the annual cost of living.
• Premium private Health insurance
• Work from home
• Life insurance.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.