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Business Process Analyst

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Date: Jul 13, 2021

Location: Phoenix, AZ, US

Company: NTT DATA Services

Req ID: 135384 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Process Analyst to join our team in Phoenix, Arizona (US-AZ), United States (US).

The Business Process Analyst will work as part of a larger team providing Program/Project Management Office (PMO) services – including project management, business process analysis and improvement, business system analysis, and organizational change management – for the DHS Enterprise. She/he will actively participate in the delivery of tasks/activities and associated deliverables, providing support for the team while developing the skills necessary to advance along the business and IT consulting career path. In collaboration with other NTT DATA SHC consultants, the selected candidate will work directly with state business users to support the analysis, planning, design, implementation and evaluation of key projects to help the client achieve organizational goals. Applying defined methodology and analytics, the individual will assist state users to accomplish measurable business process improvements through various DHS initiatives and cross-functional teams.

Job Responsibilities Include: 
•    Develop and deliver end-to-end process improvement initiatives while learning about the client
•    Participate as a process improvement resource on client projects
•    Gather and analyze information from a variety of sources (SMEs, documentation, and technical) to create business process models within the process modeling methodology framework
•    facilitate workshops, fact-finding interviews, project management activities, and other necessary activities to gather and synthesize information into their process models
•    Develop and present formal presentations to business leaders, making applicable recommendations
•    Assist with the creation of presentations and other materials for end user training
•    Interface with state business users and vendors
•    Attend project and status meetings
•    Identify and report project issues and risks
Employee is expected to undertake any additional duties as they are assigned by their Manager.
Basic Qualifications:
•    Minimum 3 years experience with business process mapping / modeling: able to translate discussion into process flows and process documentation
•    Minimum 1 years experience with MS Visio or other modeling tool
•    Minimum 1 year experience with facilitation skills: must be able to work with a variety of stakeholders and gather information
•    Minimum 1 year experience with and knowledge of system development methodology 
•    Minimum 1 year experience of demonstrated analytical / problem solving skills
•    Undergraduate degree or 4 years additonal related experience

Preferred Skills
•    Minimum 2 years of experience working with State Medicaid or Eligibility Programs 
•    Minimum 1 year of experience developing training materials and presenting end user training 
•    Prior experience as business analyst or business/systems architect a plus

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Phoenix

Job Segment: Business Process, Consulting, Business Analyst, Project Manager, Systems Analyst, Management, Technology