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Cisco Networking Specialist

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Date: Jul 25, 2021

Location: Phoenix, AZ, US

Company: NTT DATA Services

Req ID: 114121 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Cisco Networking Specialist to join our team in Phoenix, Arizona (US-AZ), United States (US).

Job Duties / Expectations

  • Excellent/Advanced understanding of Cisco Collaboration and Unified Communication portfolio: Cisco Unified Communications Manager; Cisco Unity Connection; Cisco Unified Contact Centre Express, Cisco Contact Centre Enterprise.
  • Voice Gateways and Routers, Cisco Cube; SIP Gateways
  • Experience on design, deploying and Supporting Call recording Solution like Variant and Nice. Experience with Cisco Video; supporting Tandberg units.
  • Average or above knowledge in routing and switching in Cisco environment Router LAN/WAN circuits; PRI, SIP, MPLS, T3, FXO, FXS
  • Knowledge of the following protocols: SIP, MGCP, H.323, SCCP
  • Professional, structured and proactive approach Team oriented Outstanding communication and presentation skill with the ability to effectively communicate across multiple levels of the organization Efficient and productive with good time management skills
  • Demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels
  • Comprehensive understanding of project and program management techniques and can communicate well with key stakeholders; team player
  • Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
  • Comprehensive approach to documentation and procedural development Working knowledge of Jabber, Presence and WebEx is highly desired Avaya Contact Centre and Telephony knowledge would be an added advantage.
  • Experience on Cloud Contact solution would be an added advantage.


Basic Qualifications:

  • Minimum 5 years experience designing, deploying and supporting Unified Communication solutions which include Cisco Voice best practices, disaster recovery, dial plan development and reporting.
  • Minimum 5 years' experience with Cisco Contact Centre, both express and Enterprise – developing and maintaining applications, experience with UCCX scripting.
  • Minimum 5 years' of Cisco enterprise solution, should be well versed with UCCE Call flow, ICM scripting, CVP scripting, solutioning
  • Minimu 5 years Supporting & troubleshooting Cisco Contact Centre in a call centre environment.
  • Cisco CCNA Required; CCVP or CCNP (Voice) preferred

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Phoenix

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