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Senior Mainframe Migration Technical Support Specialist, Phoenix, AZ

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Date: Jan 4, 2018

Location: Phoenix, AZ, US

Company: NTT DATA Services

Req ID: 8331 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Senior Mainframe Migration Technical Support Specialist, Phoenix, AZ to join our team in Phoenix, Arizona (US-AZ), United States (US).



NTT DATA's Application Modernization division of NTT DATA, Inc (NTT DATA App Mod Services) is the leading provider of re-hosting and migrating of Legacy mainframe applications to the open platforms UNIX, Linux and Windows. NTT DATA App Mod Services is growing and has an opening for a BPE (Batch Processing Environment) Developer. BPE is part of the UniKix suite of NTT DATA’s rehosting product suite.

NTTDATA is currently seeking a Senior Mainframe Migration Technical Support Specialist to join our team in Phoenix, AZ. We are looking for an energetic Technical Support Specialist with a desire to leverage existing experience in providing technical assistance and troubleshooting for products used for re-hosting legacy mainframe applications to Linux, UNIX and Windows.


-         Respond to support calls and problem reports submitted via website and emails

-         Proactively keep support cases updated

-         Troubleshoot problems to isolate root cause

-         Submit and update product bug reports for development

-         Replicate issues in-house and set up for developers to work on

-         Answer questions and deliver solutions



-         6+ year technical assistance and troubleshooting product support experience

-         6+ Experience with COBOL, CICS, JCL, Java, C/C++, C#

-         6+ Experience with Java, C/C++, C#

-         Familiarity with legacy mainframe systems as well as UNIX, Linux, and Windows environments

-         Ability to effectively communicate and manage relationships with customers

-         Experience with problem determination and troubleshooting issues

-         Deep knowledge of UNIX and Linux internals

-         Expertise with shell scripting (i.e. sh, ksh, csh, bash)



-         Experience with installation, configuration and problem determination when using products (i.e.; Dell BPE

-         and TPE) used to migrate legacy applications from Mainframe to Open Systems UNIX, Linux and

-          Windows

-         Experience with Mainframe migrations application, DB2, IMS, IDMS, ADABAS in particular CICS and

-         batch jobs, file system (Sequential, VSAM, GDG)

-         Experience with data migration (e.g. from EBCDIC to ASCII, Big Endian to Little Endian)

-         Experience with open systems databases and third party products such as DB2 LUW, Oracle, Sybase,

-         MySQL, MS SQL, IBM MQ Series, CoSort, Syncsort

-         Knowledge of TCP/IP protocol, SNA protocol and related products, TPS/SNA primary, IBM Communications server,  DCL SNAP-IX, HP SNAPlus2

-         Knowledge of XML and web technology

-         Experience with UNIX/Linux system administration and programming (e.g. IPC, sockets, signals, etc.)

-         Experience performing core dump analysis

Basic Qualifications

-         6+ year technical assistance and troubleshooting product support experience

-         6+ Experience with COBOL, CICS, JCL, Java, C/C++, C#

-         6+ Experience with Java, C/C++, C#



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Phoenix

Job Segment: Technical Support, Consulting, Database, Oracle, Mainframe, Technology