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Account Service Associate Director

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Date: Jul 17, 2021

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 130912 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

THIS IS A REMOTE POSITION IN THE U.S.  - 10% TRAVEL REQUIRED

This position is responsible for the life cycle of new and current client opportunities (projects / programs) enterprise wide, on and offshore environments, supporting clients at NTT Data.

RESPONSIBILITIES:

 

  • Improve service delivery, engineer processes and gain efficiencies with measured results for global leaders.
  • Managing global teams and projects with diverse technologies, improve quality, increase customer satisfaction and maximize productivity levels to deliver results that are key to business success.
  • Responsible for the full lifecycle of implementation and transition projects (both on and off shore).
  • Coordination and management of various teammates across the international enterprise to develop and manage the progress of transition plans, develop SLAs, business case refinement and Knowledge Transfer between NTT Data and its clients. The position will educate others on the full transition lifecycle.
  • Manage opportunities in accordance with project methodology to ensure sustainable initiatives which meet business needs (timing, performance, quality, risk, financial etc.)
  • Effectively coordinate the activities of all open project logistics to provide a weekly targeted summary to the executive team for all project statuses.
  • Identify, analyze communicate required mitigation strategies as they arise throughout the project.
  • Coordinate any major transitions within the company, such as financial, technological, operational, and governance changes.
  • Analyzing any internal requests for changes and consulting with management to deny or approve the proposed changes.
  • Create transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.
  • Conduct workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies.
  • Ensuring that transitions are planned and carried out in a timely manner and within budget.
  • Keeping all parties involved with the transition updated on its progress.
  • Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
  • Execute the integrations of Products, Services and Technology.
  • Maintain the security, confidentiality, integrity and availability of information stored in the NTT Data’s computer networks and data communications infrastructure.

 

Basic Qualifications:

5+ years project and people management related experience including the following:

  • Managing complex, large scale IT projects and implementations and cross-functional teams to drive enterprise goals
  • Streamlining and automating processes to increase productivity
  • Consulting for ITSM to improve service delivery and customer satisfaction
  • Microsoft Project, Word, PowerPoint and Excel

Desired Skills:

  • Outsourcing experience or large-scale initiatives (e.g., IT Systems integration, new business launch, etc.).
  • Ability to document processes and execute to the processes as documented.
  • Ability to communicate at all levels of the enterprise - written and verbal.
  • Demonstrated strong organizational and time management skills.
  • Demonstrated problem solving and decision-making skills.
  • Ability to Simultaneously manage multiple projects.
  • Work well under pressure and in a matrixed organization.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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