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ServiceNow Alliance, Senior Director (remote role within the US)

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Date: Sep 9, 2022

Location: chicago, IL, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.  If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are seeking a ServiceNow Alliance Director to join our team headquartered in Plano, Texas or remote.  

ServiceNow Alliance Director:

Acorio (an NTT DATA company) delivers transformative business results by inspiring and guiding clients to realize true business outcomes along their (often multi-year) ServiceNow journey. This is critically important as today’s clients use multiple product lines across the ServiceNow platform to accelerate digital transformation.  

As the largest pure play (100% exclusive) ServiceNow partner across the globe, Acorio is known among ServiceNow’s Sales and Executive ranks as a premium player - delivering high quality work, consistent account expansion and best-in-class talent.

​​We are looking for an experience ServiceNow Alliance leader who has experience cultivating, managing and growing strategic alliances.  This is an exciting opportunity for someone to lead the ServiceNow Alliance, build the strategy, create partnerships internally and externally and drive the business with one of the top 10 Global Technology Services organizations. 

Location:  Remote based in the US

Responsibilities include: 

  • Own and manage overall NTT DATA ServiceNow partner strategy, business plan, and execution
  • Foster and maintain senior executive relationships between NTT DATA and ServiceNow required for top-down support of the partnership
  • Develop strategic relationships between ServiceNow and NTT DATA sales teams, marketing, digital practices, portfolio owners, and delivery organizations to move forward the goals of the partnership
  • Enable and own pipeline and TCV growth for ServiceNow partnership in collaboration with ServiceNow practice leadership
  • Guide Digital Sales Executive leadership to field execution with ServiceNow, with an emphasis on net new leads
  • Ensure certification targets required for partnership and practice success are met within NTT DATA
  • Maximize ServiceNow partner funding and related incentives
  • Solidify industry focus and required joint solutions, in alignment with practice and digital offerings organization
  • Facilitate strategy and coverage (in collaboration with Partner Marketing) for large ServiceNow events, such as sales kickoff sessions.
  • Manage required contractual commitments with ServiceNow in line with partnership agreements
  • Ensure operational components of the partnership are met; establish process and oversight of logging deals in partner’s portal to ensure available funding is unlocked and program metrics are met
  • Align partnership activities across broader NTT DATA organization, ensuring alignment across North America, EMEA and Japan organizations
  • Be an active thought leader within broader alliances organization, taking on change projects that will allow all alliances to thrive


  • Experienced alliance executive with minimum of 10+ years in alliance/partner management; direct experience in managing ServiceNow partnership preferred
  • Thorough understanding of all ServiceNow partner programs and processes
  • Experience enabling ServiceNow partner strategy with sales, digital practices, industry business units, and offering teams
  • Skilled program manager
  • Experience navigating and engaging multiple, matrixed teams in a large enterprise organization; international work experience preferred
  • Experience with sales or alliance operational software platforms (e.g. SFDC, Dynamics, WorkSpan) a plus
  • ServiceNow and Cloud certification(s) a plus
  • Ability to travel approximately 25% (pending post-COVID travel guidance)
  • Bachelor’s degree and preference for a Master's degree

Basic Minimum Required Qualifications:

  • Bachelor’s degree
  • 8+ years’ experience as an alliance/partner with ServiceNow




About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Chicago

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