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BPO Delivery Senior Director

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Date: Sep 5, 2022

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 159013 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Delivery Senior Director to join our team in Plano, Texas (US-TX), United States (US).

In This role you will be responsible for:

 

  • Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area.
  • Establishes operational objectives for managers and/or teams of professionals across assigned areas.
  • Responsible for managing the largest groups of team members, which also include lower-level leaders.
  • Responsible for largest accounts that are the most complex from a client and product integration perspective.
  • Accounts are of highest dollar values and strategic importance.
  • Responsible for delivery and client satisfaction on all engagements and clients.
  • Serves as highest point for escalation issues.
  • Viewed as an expert in delivery management best practices.
  • Serves as technical authority within NTT DATA and with clients.
  • Manages multiple programs and the coordination and direction of the largest third-party partner relationships.
  • Mentors and develops other Delivery Management leaders.
  • Develops innovative solutions, systems and products to support NTT DATA.

 

Required Skills for the Position:

 

  • 7 or more year's  experience at overseeing and managing largest and most complex accounts.
  • 7 or more year's of leading large cross-functional teams including global teams.
  • 7 or more year's of being able to direct and lead large groups of people at all levels within the organization.
  • 7 or more years' experience managing very large third party relationships across geographies and/or industries in the successful achievement of client satisfaction levels.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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