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BPO Delivery Senior Director

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Date: Jun 10, 2022

Location: Plano, TX, US

Company: NTT DATA Services

In This role you will be responsible for:

 

  • Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area.
  • Establishes operational objectives for managers and/or teams of professionals across assigned areas.
  • Responsible for managing the largest groups of team members, which also include lower-level leaders.
  • Responsible for largest accounts that are the most complex from a client and product integration perspective.
  • Accounts are of highest dollar values and strategic importance.
  • Responsible for delivery and client satisfaction on all engagements and clients.
  • Serves as highest point for escalation issues.
  • Viewed as an expert in delivery management best practices.
  • Serves as technical authority within NTT DATA and with clients.
  • Manages multiple programs and the coordination and direction of the largest third-party partner relationships.
  • Mentors and develops other Delivery Management leaders.
  • Develops innovative solutions, systems and products to support NTT DATA.

 

Required Skills for the Position:

 

  • 7 or more year's  experience at overseeing and managing largest and most complex accounts.
  • 7 or more year's of leading large cross-functional teams including global teams.
  • 7 or more year's of being able to direct and lead large groups of people at all levels within the organization.
  • 7 or more years' experience managing very large third party relationships across geographies and/or industries in the successful achievement of client satisfaction levels.


Job Segment: Manager, Management