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Billing Operations Specialist

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Date: Sep 4, 2022

Location: Plano, TX, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Operations Specialist / Industry Business Enablement Partner to join our team.

Billing Operations Specialist

The Account Operations (formerly known as Client Management Services) organization supports our NTT DATA Account and Finance Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely and effective Order to Cash processes and effective coordination among Account, Delivery and Operational partners. Primary objective of this group will be enabling Account and Delivery Leaders to focus on account growth by supporting account Order to Cash activities, improving processes and monitoring / managing Order to Cash metrics within accounts, providing proactive insights and supporting actions related to organization-wide initiatives or customer-driven changes that impact Order to Cash processes. 


Job Responsibilities Include:

  • Position reports to Account Operations Business Support Lead – aligned to multiple BUs; position may have responsibility for accounts in single or multiple BUs
  • Has Order to Cash (O2C) accountability for an assigned group of accounts ($100M-$200M portfolio); includes performing contract setup activities for new logo accounts
  • Liaison across multiple support organizations to ensure alignment and coordination of cross functional processes impacting O2C
  • Responsible for coordination, program management and governance of end-to-end O2C process for supported accounts
  • Responsible for proactive analysis and insights of KPIs; partners with stakeholders to improve account metrics
  • Process minded individual who will leverage a methodology to conduct assessments, document and develop processes; ability to identify bottlenecks, non-standard processes; works to resolve system issues; effectively implements change
  • Ability to communicate effectively with senior leaders at account/BU, Finance organization as well as Project Managers and Delivery Managers, acts as a key influencer with stakeholders
  • Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, and knows when seek guidance
  • Works seamlessly as part of an onshore/offshore team; effectively coordinates activities and prioritizes actions with offshore partners
  • Adapts to changing priorities easily; excellent time management; able to multi-task
  • Effective use and adoption of systems and tools (e.g., Dashboards, SAP)
  • Special projects – will be asked to participate in special projects on occasion


Basic Qualifications:

  • Minimum 3 years of experience in billing and invoicing in an SAP environment OR new customer contract set up processes in an SAP environment.
  • Minimum 3 years of experience with MS Office including Excel, PowerPoint, and Visio
  • Bachelor's degree is required


Preferred Skills:

  • Ability to use systems / tools effectively for Contract Management and other activities
  • Finance background and familiarity with P&L structure as well as key drivers impacting the P&L preferred  
  • Ability to communicate effectively with senior leaders at account/BU and act as a key influencer with the stakeholders
  • Effective problem-solving skills
  • Work effectively with offshore teams to coordinate activities and prioritize actions
  • Ability to coordinate and manage projects /actions that span across cross-functional teams and client teams
  • Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, seek guidance where necessary and ultimately optimize results


Location & Travel:

Position will be remote to start.  Preferred locations are Eastern or Central Time Zones.  Travel to local NTT Data office may be required once restrictions have been lifted

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law

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